Last Updated on January 29, 2024
If you are thinking about signing up with Bluehost and want to learn about Bluehost’s 30-day money-back guarantee and the Bluehost refund policy and how it works, this post will be perfect for you.
This post will go in-depth on the Bluehost money-back guarantee and cover every aspect of the Bluehost refund policy, going over all the details.
I’ll also show you how easy it is to cancel your Bluehost account and get your Bluehost refund by walking you through the steps, which will only take a few minutes.
Bluehost is really good about its refund policy, and you don’t have to go through hoops to get your Bluehost hosting account refund.
Does Bluehost Offer A Money-Back Guarantee?
Yes, Bluehost offers a 30-day money-back guarantee on its web hosting services only. With the Bluehost refund policy, you’ll get a refund on Bluehost hosting plans.
The Bluehost 30-day guarantee doesn’t apply to most add-on services, such as domains, as ICANN regulates domain names, and Bluehost takes on the Bluehost domain cost upfront.
You won’t receive a full refund on your Bluehost web hosting service if you chose a domain upon signing up with an account.
There are no hidden fees with the Bluehost cancellation.
How Does the Bluehost 30-Day Money-Back Guarantee Work?
Once you sign up with Bluehost, you have 30 days to cancel your Bluehost account and take advantage of the Bluehost refund policy.
This is great for customers because it gives you some time to test their web hosting services and make sure you are happy with what they offer.
There are some important terms in Bluehost’s refund policy that you want to know about, which I’ll now cover in-depth, so you have a clear understanding of what is included in the Bluehost refund policy.
Bluehost Refund Policy
If you cancel your Bluehost web hosting account within 30 days, you will get a full refund on Bluehost’s hosting services only.
Something to note is the refund doesn’t apply to most Bluehost add-on products, such as domains, as stated earlier in this post.
The Bluehost refund goes back to the card you made your payment with.
If you used a PayPal account when you purchased web hosting from Bluehost, you’ll receive your funds through your PayPal account.
A Prorated refund is not given on your web hosting account after the 30-day period, so make sure you do it within the 30-day window.
After the 30-day window, you will not be able to get a prorated refund from your Bluehost web hosting account.
If you cancel a Bluehost account within 30 days and your hosting plan included a free domain name, Bluehost will deduct a $15.99 non-refundable fee from your refund.
The $15.99 non-refundable fee only covers their cost as they front this for your Bluehost domain name for the first year.
Related: how much does Bluehost cost?
This is one of the drawbacks of getting a free domain from a web host.
This also ensures that you won’t lose access to your domain name. You can transfer your domain name to another registrar or point your domain within Bluehost to another hosting provider.
Something I want to note, Bluehost isn’t the only web hosting provider that does this. Other hosting providers do this as well.
In fact, all web hosting companies that I know of do this. Hosting providers take on the cost of the domain name for the first year.
An important thing to note about the domain name transfer to another domain provider is that it can’t be done in the first 60 days of the registration period.
The reason is ICANN regulates domain names, and domain names have a holding period where they are locked for 60 days after registering a new domain or upon transferring a domain name from one domain registrar to another.
After the 60-day period, you can transfer your domain name to your chosen provider.
A domain provider I highly recommend if you want to transfer your domain elsewhere is Namecheap. Namecheap offers free privacy for life on domains purchased with them.
Here are two helpful posts going over how to point your domain within your Bluehost account.
Video Tutorial: Bluehost Money Back Guarantee & Refund Policy
How To Cancel Bluehost And Get A Refund
You might be asking yourself, just how do I get a refund from Bluehost?
The steps to cancel your Bluehost account and get your Bluehost refund is quick and easy. You can cancel and get your refund by phone, or one of the easiest ways is using the live chat feature.
The support team can help assist you in canceling your hosting service.
If you are canceling Bluehost and need another web hosting company and want to save money, be sure to check out our WordPress hosting coupons page or our cheap web hosting coupons page with the latest web hosting discounts!
Have you outgrown shared hosting? Check out our VPS hosting coupons page to get the latest offers on VPS hosting for improved performance.
If you’d rather cancel your Bluehost account by phone rather than live chat, you can reach them by clicking here and hovering over the Contact link in the top menu.
It’ll now give you the phone number you can use to reach the support team.
I’ll now walk you through the steps on canceling your Bluehost account via live chat so you know how to get your money back.
The cancellation process takes minutes.
To start, visit Bluehost.com and click the contact link in the top menu and click the chat now option or click the customer service icon with the person wearing a headset found at the right of the page.
Once you do this, it’ll open up a message us support window.
Select from the options it gives you on what you are reaching out to them for. Select support for existing products.
It’ll now ask you if you’d like to cancel a product or service? Select yes.
It’ll now ask for your first and last name to give to the chat representative.
It’ll then ask you for the domain name that is associated with your account.
You will now be connected to a chat representative on the support team who will help you cancel your account and give you a refund as long as you are within the Bluehost refund policy, which I went over earlier in this post.
Now I want to show you how easy it is to cancel Bluehost by going through the process using the live chat.
For privacy, I’m not going to show the real name of the chat representative.
I’ve provided the detailed conversation we had below without the personal information.
For this chat, my estimated wait time was less than one minute which was really fast!
Keep in mind the time of day it is and the day of the week could affect the wait time.
I contacted them on a Tuesday afternoon at 2PM central time.
This is my message to them: Hello, I’d like to cancel and request a refund for my hosting account?
Representative: Hello! Welcome to Chat! I’ll be assisting you today.
I’m sorry that you want to cancel your account. I’ll be happy to address any concerns that you may have regarding your account and hope that you’d reconsider the cancellation.
To maintain high-security standards, please authenticate with the token number sent to the registered email on your account.
The chat representative then sent me a link to access the token number I needed to provide to authenticate the account.
Me: Sent the token number.
Representative: Thank you for authenticating!
May I know the reason why you wish to set the hosting account to expire?
Me: I no longer need the account.
Representative: I see that you no longer need your account/website. Wouldn’t it be great if you could use the same account for your upcoming projects, like blogs?
It’s really easy to change the primary domain name on your account and accomplish all that you wish to in your blogging site, as we can help you with that.
I can schedule a call time with the design team, who will help you in building your dream website from scratch if you face difficulty in building your website.
Me: No, thank you.
Representative: Let me set the hosting account and products to expire. Please be on hold for 4-5 minutes.
Representative: Thank you for being on hold. Your patience is much appreciated.
I have set the account and all products to expire.
There will be no automatic charge done to the account as it is in the deletion process until manually renewed from your end.
You have canceled within the 30-day guarantee period. The refund has been initiated and will take a few days to go back to your original payment method.
Also, if you wish to take a backup of files, please backup the files before the account expires and is deleted. Once the account gets deleted, you will not have access to the file manager.
Me: Okay, perfect.
Representative: Great! Apart from these, Is there anything that I can assist you with?
Me: That is all. Thank you so much!
Representative: Please be safe, and have a great day.
Thank you for being our customer. We look forward to working with you in the future. Please come back in the future to host your domain and build your dream website.
It has been a pleasure working with you today. Thank you for contacting us. If I have answered all your questions, please rate your experience working with me today.
As you can see, canceling the account was quick and easy. I didn’t feel pressured, and they didn’t try again and again to have me not cancel.
They expressed concern and stood by their refund policy. They are a great web hosting company and one web host I highly recommend.
Here are related money-back guarantee posts:
Can You Get Money-Back From Bluehost?
Yes, you can get a refund from Bluehost hosting as long as it’s within the first 30 days. You just need to contact Bluehost so they can complete your cancellation request for the hosting term you signed up for.
You’ll get the amount of hosting that Bluehost charged back only. The domain name isn’t included.
Does Bluehost Offer A Pro Rated Refund?
Bluehost does not offer a pro rated refund if you cancel a Bluehost account.
How Do I Get My Domain Refund?
Bluehost does not offer domain name refunds.
Can I Cancel My Domain And Get Refund?
You can cancel your domain name by reaching out to the support team to complete your Bluehost cancellation, but you won’t receive a refund for your Bluehost domain name.
Can I Get A Refund On Bluehost Renewal?
Yes, but with limitations. You can only get refunded from Bluehost auto-renew if you contact support within the first 15 days of the renewal billing date.
A prorated refund is not available when you cancel your account after the 15 days.
That’s all there is to it! You’ve taken advantage of the Bluehost refund policy.
Ready to build your own website? Here’s a build a website with Bluehost tutorial.
Want to start a blog? Here’s a how to start a WordPress blog on Bluehost tutorial.
Check out our post on how to install WordPress on Bluehost.
We hope this article was helpful as we went over the Bluehost money-back guarantee and Bluehost refund policy. Let us know if you need further assistance.
Let us know in the comments below if you liked this post! We would love to hear from you.
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- is Bluehost good for blogging?
- is Bluehost good for beginners?
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